First, download the free Speedtest app for your Windows and Mac computers or for iOS or Android devices.

Document your Speedtest results using the Speedtest appĪfter you’ve done what you can to fix your network and found your internet speeds and connectivity are still not living up to what you expect, it’s time to pull your evidence together to show your internet service provider (ISP). This can help you access your ISP’s digital assistant or even just log in with your ISP to register an issue. If you can’t connect to the internet at all, check if you can use your mobile network to create a hotspot for your computer or device. Before you get started, make sure you have followed these simple troubleshooting steps to try and see if you can fix the problem - your provider is going to ask you to do them anyway, so you might as well come to the conversation prepared.

This can be incredibly frustrating, so we’re here to help you figure out how to use Speedtest® to make sure you’re getting the most out of your internet plan … especially if you’re paying an arm and a leg and not receiving the service you expect. If you’re reading this, you’re probably having some issues with your internet.

Here’s How to Use Speedtest to Talk to Your Internet Provider

Ookla check my speed